Regional Development & Quality Manager
Job Title: Regional Development & Quality Manager
Work Location: Remote*
*Occasional visits to Hospices of Hope’s Head Office (Otford, Kent, England) to keep in touch with the team and for any necessary trainings, etc. Visits would need to be made to our country partners depending on the need (at least once per year to each partner) and we currently work in Romania (2 partners), Moldova (1 branch and 4 partners), Albania (1 partner), Greece (2 partners), Serbia (1 partner) and Ukraine (1 partner).
Contract: Permanent (6-month probation period)
Hospices of Hope is seeking to build on its 33 years of experience in developing palliative care in South and East Europe by sharing its expertise with governments, agencies and NGO’s in our target region in order to grow existing partnerships and establish new partnerships. The goal is to create better access to specialist palliative care services for children and adults affected by terminal and life-limiting illnesses and increase specialist education for health care professionals.
The role is crucial to the scoping, resourcing and development of Hospices of Hope’s mission and projects in the region. The specific purpose of the role is to deliver government, local authority and partner engagement, identify and secure financial and human resources, deliver project plans and budgets, support CEO’s and other senior staff of partner organisations and line manage Hospices of Hope country managers.
Job summary
To manage and resource the development of palliative care in our target region (South and East Europe) as directed and agreed by the CEO and Trustees of Hospices of Hope.
To ensure the delivery of the highest possible quality care to patients with a terminal and life-limiting illnesses by Hospices of Hope partner organisations, by reviewing the standards of care provided to ensure these comply with all relevant medical standards and the requirements of Hospice of Hope as set out in the memorandum of understanding and identifying gaps in training and services.
About the team
Reporting to the Chief Executive Officer (CEO), you will work closely with the Development Team, the Board of Trustees and Hospices of Hope’s Network Partners.
Hours
Full time (part-time will be considered minimum of 3 days). Usually worked Monday to Friday (flexible hours). This position involves some evening and weekends due to travel requirements, meetings and events for which TOIL (time off in lieu) may be claimed.
Salary
Competitive – to be discussed with successful applicants.
Responsibilities and requirements
Development
- Identify opportunities to resource and develop palliative care in South and East Europe in Hospices of Hope’s target countries (Romania, Republic of Moldova, Serbia, Albania, Greece and Ukraine and potentially Kosovo, Bosnia, North Macedonia, Montenegro, Croatia, Slovenia and Bulgaria) as agreed and directed by the CEO and Trustees
- Liaise with governments and other relevant agencies to evaluate the needs in the particular country and gauge their interest in engaging and cooperating with Hospices of Hope.
- Advise governments and other agencies on legislation, funding mechanisms and service models.
- Work with country managers to find the best possible ways of developing palliative care services and education in their respective country.
Quality Control
- Work as part of the Hospices of Hope team to review the standards of care provided to patients with a terminal illness or life-limiting illness by all partner organisations.
- Accompany staff from partner organisations when visiting patients at variety of locations and assess standard of care provided.
- Record details of visits and write report to identify both where standards of care are as required and where development of practices is needed to achieve required standards and to ensure symptom control and End of Life Care is delivered, documented and reviewed to the highest standard.
- Submit reports to the CEO and Development Team within 5 working days of visits taking place.
- Work with partner organisation teams at their prime location to review working practices and identify where these need to be developed to deliver the required standards and write report to summaries findings.
- Develop action plan proposing how to address any shortfalls in standards for approval by CEO and Development Team.
- Work with partner organisation teams to detail training requirements and identify where there are gaps in knowledge, skills and experience.
- Propose interventions to address training needs.
- Carry out risk assessments to identify risks and plans for mitigation.
Management
- Support and advise branch managers, country managers and CEO’s and other senior staff of partner organisations) in liaison with the CEO, ensuring that they are well supported and provide direction, guidance and regular appraisal.
- Line manage and advise staff in new project countries during the pilot phase of the project.
- Participate in the recruitment of senior local staff in liaison with the CEO and branch managers.
- Maintain oversight of local programmes /projects and ensure that they are carried out in line with the terms of the Memorandum of Understanding, the policies laid down by the Trustees and conforming to the legal structures of the particular country.
- Ensure that outcomes of projects funded by Hospices of Hope are in line with agreed budgets, aims and objectives.
- Ensure that outcomes of projects funded by grants are in line with expectation of grantors and take reasonable action to sort out problems or agree any changes necessary.
- Manage the grant reporting process and ensure that Country Managers fully record statistics and financial elements of the grant, including the evidence of all expenditure.
- Ensure that financial controls are in place including a robust financial management process and an annual audit.
- Report any variations or problems to the CEO.
Fund Raising and Resourcing
- Help to grow Hospices of Hope’s income through the provision of high-quality research and information to assist with bid writing to public and private sector funders including trusts and corporate donors.
- Produce briefings on prospects and research connections to prospective funders in liaison with the CEO, Development Director and Fund-Raising Manager
- Ensure all funding is in accordance with the operational delivery plan of Hospices of Hope and its agreed programmes.
- Support the Country managers in their efforts to secure local funding and provide advice and guidance where appropriate.
- Provide reports for all donor organisations as required in the agreed time frame.
- Ensure funders are appropriately recognised.
Financial
- Participate in the development of detailed proposals and budgets.
- Ensure that budgets are adhered to by country partner managers.
- Report any variances to the CEO.
- Provide financial reports as requested.
Administrative
- Draw up and update memorandums of understanding for country partners and approve them with CEO and Board of Trustees.
- Provide narrative and budget reports to the CEO and Trustees as required.
The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances.
Limits of Authority
To operate within the ethos and aims of Hospices of Hope, adhering to budget parameters and the Hospices of Hope’s confidentiality agreement.
Who you are
The ideal candidate will be an enthusiastic self-starter with a strong understanding of the challenges faced by terminally ill patients and children with life-limiting illnesses in this region. You will have strong planning and organisational skills and have the ability to deliver results under challenging circumstances. You should have the ability to work effectively with people at government level, from different cultures, private and voluntary sectors and with evidence of ability to influence and secure sustainable results. You should have the ability to create project plans and budgets and interpret other financial information. You should be familiar with researching and writing funding proposals. You should be willing to travel and work outside of normal office hours and work towards securing financial support to meet agreed deadlines. You should lead by example and help bring about positive change.

How to Apply
To apply, please send a detailed covering letter (no more than one page) and CV to Anna Perolls, CEO anna@hospicesofhope.co.uk. The covering letter should clearly outline the following:
- How you are suitable for the role using the person specification and responsibilities highlighted in the job description
- Your motivation to work for the charity and to support the development of palliative care for terminally ill children and adults in South and East Europe
- Your salary expectation and notice period
Applications that do not follow this guidance will not be progressed.
Please submit your CV and covering letter at your earliest convenience if you are suitable for the position.
Closing date for applications is 30th May 2025. However, the Charity reserves the right to appoint before the closing date so early application is strongly encouraged.