Work Opportunities in the UK

Job Title: Country Manager Albania

Work Location: Albania*

*Visits would need to be made to our hospice partners depending on the need (at least twice per month) and they are based in Tirana and Durres. Also, occasional visits to Hospices of Hope’s Head Office (Otford, Kent, England) to keep in touch with the team and for any necessary trainings, etc.

Contract: Initial 1-year contract

Organisation
Hospices of Hope is an international charity and network, founded in 1991, that has been responsible for leading the development of hospice (palliative care) services and education in South and East Europe. It continues to provide advocacy, technical expertise, training and funding in order to fulfil its mission to enable all those who need this type of care in the region to receive it.

The charity is registered in England and Scotland and has a sister organisation in the United States (New York) and a branch in the Republic of Moldova. It currently has country partners in Romania (Hospice Casa Sperantei, Emanuel Hospice), Serbia (BELhospice), Albania (Ryder Albania) Greece (Merimna and Nosilia) and Ukraine (St Panteleimon Charity Fund supporting Ivano-Frankivsk Regional Palliative Care Centre) which are independent legal entities, registered within their respective countries and part of the Hospices of Hope Network.

The head office of the charity is in Otford, near Sevenoaks, Kent, UK, and there is a branch office in Edinburgh, Scotland. It is governed by a Board of Trustees and is registered with the UK Charity Commission.

Hospices of Hope Moldova has an office in Chisinau and supports palliative care in Moldova through grants to organisations providing palliative care (currently in Orhei, Taraclia, Ocnita and Soroca). It has also developed a palliative day centre in Chisinau.

Hospices of Hope has been working in Albania with Ryder Albania Association since 2018 to develop palliative care services for terminally ill adults.

Ryder Albania Association is a registered Albanian charity and the first provider of palliative care services in the country with multidisciplinary teams in Tirana and Durres. For 30 years Ryder Albania has been providing valuable medical, social, and psycho emotional services to those affected by terminal cancer or other incurable illnesses and their families. The services provided are free of charge for the beneficiaries. Yearly, over 700 patients and their family members are benefiting of the services provided within the organisation.

Job summary

The country manager (Albania):

• Will primarily focus on overseeing the fundraising and strategic direction to help provide sustainability of the palliative care services currently being provided by Hospices of Hope’s partners.
• Takes responsibility for assisting the CEO and Development Team in supporting and developing palliative care services in Albania through Hospices of Hope’s partners.
• Supports and develops palliative care services and palliative care education in Albania to meet the needs of terminally ill patients and their families and health care professionals involved in this field, within the authority delegated by the CEO/Hospices of Hope Board.
• Deals at a national level with government ministers, authorities and other agencies in pursuit of the above aims.
• Works closely with the managers of the grantee organisations to ensure that any services supported by grants made by Hospices of Hope are well run and that there is adequate accountability and transparency in all dealings with these organisations.
• Participates, in liaison with the CEO and Development Team, in securing the necessary funds to sustain the services currently supported by Hospices of Hope.
• Develops strategy proposals in cooperation with the CEO and Development Team and ensures that agreed strategies are implemented and that strategic goals are achieved.
• Takes responsibility for administration of grants provided by Hospices of Hope and reporting to Hospices of Hope.
• Works closely with the Finance officer to ensure complete transparency and accuracy in all financial areas of the operation.

About the team
Reporting to the Chief Executive Officer (CEO), you will work closely with the Development Team, Ryder Albania Team and Hospices of Hope’s Network Partners.

Hours
Full time (part-time will be considered minimum of 3 days). Usually worked Monday to Friday (flexible hours). This position involves some evening and weekends due to travel requirements, meetings and events for which TOIL (time off in lieu) may be claimed.

Salary
Competitive Salary package (dependent on qualifications and experience).

Responsibilities and requirements

Development

• To assist the CEO and Development Team in forming the strategy for supporting and developing palliative care services in Albania, in order to increase access for patients and families to high quality, holistic and free of charge care at the end of life.
• To assist the CEO and Development Team in identifying medical teams/personnel and organisations in Albania that can help achieve this goal.
• To work with government, authorities and other local agencies to improve funding and legislation relating to palliative care.

Management

• To provide vision, inspiration and leadership to Hospices of Hope’s partner in Albania, particularly the fundraising and financial staff.
• To recruit and train members of non-medical staff as necessary and encourage the use of volunteers.
• To mentor non-medical members of staff to increase efficiency and knowledge with a view to increasing the chances of self-sustainability.
• To ensure good communication within the Hospices of Hope Network.
• To manage the relationship with grantees (the heads of the supported organisations) and ensure that they uphold the standards and recommendations laid out in the grant agreement.
• To promote the values of the charity at all times.

Fundraising

• To work with the Senior Management Team (SMT) and fundraising staff to set a fundraising budget, inspire the team, supervise their work and brainstorm new ideas and prospects.
• To develop and implement a long-term fundraising strategy tailored to local corporate and individual donors as well as securing international partnerships.
• To develop and implement a digital fundraising strategy to incorporate online campaign, social media and digital engagement.
• Manage and develop a database of prospective and current donors to increase the income.
• Manage and develop a series of annual events: from coming up with an idea to planning and execution.
• Communicate with the mass media to promote the organisation and events.
• Manage a develop the organisations social media, newsletters, promotional videos and website.
• Work to develop and deliver marketing and promotional materials in Albanian and English.
• To network with local business leaders in order to gain company sponsorship and support – building on current support and developing new.
• Develop individual relationships with major donors and community fundraisers.
• To contact government agencies, ministries etc in order to improve government contributions to palliative care.
• To establish links with the Diplomatic Community in Albania (British, US, Austrian, German, French, Polish, Dutch, Italian and others) in order to get business lists, contacts for AID agencies and other NGO’s supporting Albania, and encourage Ambassadors to support the charity and host an event.
• To help identify opportunities to apply for grants from European, US and other sources and assisting the Development Team with applications.
• To encourage donors to continue to support the charity by communicating our appreciation, by keeping them informed of the work of the charity and by explaining how we use the funds to provide the best possible care and support for people living with a terminal or life limiting illness in Albania.
• To develop understanding and a shared commitment to the aims of the charity by effective communication with the general public, partner organisations, national and local politicians and the media.

Financial

• To participate in the budget setting process and monitor budgets on a monthly basis.
• To report financial information to the CEO and Development Team.
• To ensure that that accurate records are kept of income and expenditure and that any anomalies are reported immediately to the CEO.
• Administrative
  To participate in the reporting mechanisms for grants in liaison with the Development Team.
• To ensure that quarterly reports on progress and financial reports as required are sent to the CEO and Development Team of Hospices of Hope.
• To ensure that all activities carried out by Hospices of Hope Albania are strictly in line with the legislation and rules laid down by the government.

Other

• To strengthen partnerships with other agencies involved in providing palliative care and/or palliative care education in Albania.
• To attend meetings of the Hospices of Hope Board in UK from time to time as requested.
• To work within agreed guidelines, protocols and the charity’s policies and procedures.
• Exercise discretion in the handling of confidential or sensitive financial or general charity information.
• The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances.

Limits of Authority
To operate within the ethos and aims of Hospices of Hope, adhering to budget parameters and the Hospices of Hope’s confidentiality agreement.

Who you are
The ideal candidate will be an enthusiastic self-starter with a strong understanding of the challenges faced by terminally ill patients and children with life-limiting illnesses in this region. You will have strong planning and organisational skills and have the ability to deliver results under challenging circumstances. You should have the ability to work effectively with people at government level, from different cultures, private and voluntary sectors and with evidence of ability to influence and secure sustainable results. You should have the ability to create project plans and budgets and interpret other financial information. You should be familiar with researching and writing funding proposals. You should be willing to travel and work outside of normal office hours and work towards securing financial support to meet agreed deadlines. You should lead by example and help bring about positive change.

Qualifications

• Preferably degree educated and/or management experience at senior level (previous experience in a charity or health care organisation would be an advantage but not essential)
• Previous fundraising management or relevant experience in management, marketing, PR or sales (5-7 years)
• Sound knowledge of the charity sector in Albania
• Proven experience in developing donor networks, writing grant proposals and building relationships with government ministries
• Previous work experience in charities; previous experience with local and international donors

PC Skills: Microsoft Word, Outlook, Excel and PowerPoint

Leadership: Organisational and process skills to lead a growing charity

Ability to build long-term relationships with major donors and strategic partners

Ability and need to travel (driving license)

Personal characteristics

• Excellent communication skills
• A strong interest and passion to see the development of palliative care in Albania
• Alignment with the core values of the charity (Christian-based but serving all faiths and none)
• High energy levels and vitality – able to inject life and enthusiasm into a team
• Strategic vision, leadership and motivational skills necessary to grow a charity
• Self-starter with a high work rate – ability to “get things done” in a charity environment
• Strong personal presence with the credibility to be a spokesperson for a charity
• Analytical – a clear thinker who can recognise critical issues and focus attention accordingly
• Fluent in English (preferably Albanian but not essential)

How to Apply

To apply, please send a detailed covering letter (no more than one page) and CV to Anna Perolls, CEO - anna@hospicesofhope.co.uk. The covering letter should clearly outline the following:

How you are suitable for the role using the person specification and responsibilities highlighted in the job description

Your motivation to work for the charity and to support the development of palliative care for terminally ill children and adults in Albania and South and East Europe

Your salary expectation and notice period

Applications that do not follow this guidance will not be progressed.

Please submit your CV and covering letter at your earliest convenience if you are suitable for the position.

Closing date for applications is 31st March 2025. However, the Charity reserves the right to appoint before the closing date so early application is strongly encouraged

Job Title: Regional Development & Quality Manager

Work Location: Remote*

*Occasional visits to Hospices of Hope’s Head Office (Otford, Kent, England) to keep in touch with the team and for any necessary trainings, etc. Visits would need to be made to our country partners depending on the need (at least once per year to each partner) and we currently work in Romania (2 partners), Moldova (1 branch and 4 partners), Albania (1 partner), Greece (2 partners), Serbia (1 partner) and Ukraine (1 partner).

Contract: Permanent (6-month probation period)

Hospices of Hope is seeking to build on its 33 years of experience in developing palliative care in South and East Europe by sharing its expertise with governments, agencies and NGO’s in our target region in order to grow existing partnerships and establish new partnerships. The goal is to create better access to specialist palliative care services for children and adults affected by terminal and life-limiting illnesses and increase specialist education for health care professionals.

The role is crucial to the scoping, resourcing and development of Hospices of Hope’s mission and projects in the region. The specific purpose of the role is to deliver government, local authority and partner engagement, identify and secure financial and human resources, deliver project plans and budgets, support CEO’s and other senior staff of partner organisations and line manage Hospices of Hope country managers.

Job summary
To manage and resource the development of palliative care in our target region (South and East Europe) as directed and agreed by the CEO and Trustees of Hospices of Hope.

To ensure the delivery of the highest possible quality care to patients with a terminal and life-limiting illnesses by Hospices of Hope partner organisations, by reviewing the standards of care provided to ensure these comply with all relevant medical standards and the requirements of Hospice of Hope as set out in the memorandum of understanding and identifying gaps in training and services.

About the team
Reporting to the Chief Executive Officer (CEO), you will work closely with the Development Team, the Board of Trustees and Hospices of Hope’s Network Partners.

Hours
Full time (part-time will be considered minimum of 3 days). Usually worked Monday to Friday (flexible hours). This position involves some evening and weekends due to travel requirements, meetings and events for which TOIL (time off in lieu) may be claimed.

Salary
Competitive – to be discussed with successful applicants.

Responsibilities and requirements

Development

• Identify opportunities to resource and develop palliative care in South and East Europe in Hospices of Hope’s target countries (Romania, Republic of Moldova, Serbia, Albania, Greece and Ukraine and potentially Kosovo, Bosnia, North Macedonia, Montenegro, Croatia, Slovenia and Bulgaria) as agreed and directed by the CEO and Trustees
• Liaise with governments and other relevant agencies to evaluate the needs in the particular country and gauge their interest in engaging and cooperating with Hospices of Hope.
• Advise governments and other agencies on legislation, funding mechanisms and service models.
• Work with country managers to find the best possible ways of developing palliative care services and education in their respective country.

Quality Control

• Work as part of the Hospices of Hope team to review the standards of care provided to patients with a terminal illness or life-limiting illness by all partner organisations.
• Accompany staff from partner organisations when visiting patients at variety of locations and assess standard of care provided.
• Record details of visits and write report to identify both where standards of care are as required and where development of practices is needed to achieve required standards and to ensure symptom control and End of Life Care is delivered, documented and reviewed to the highest standard.
• Submit reports to the CEO and Development Team within 5 working days of visits taking place.
• Work with partner organisation teams at their prime location to review working practices and identify where these need to be developed to deliver the required standards and write report to summaries findings.
• Develop action plan proposing how to address any shortfalls in standards for approval by CEO and Development Team.
• Work with partner organisation teams to detail training requirements and identify where there are gaps in knowledge, skills and experience.
• Propose interventions to address training needs.
• Carry out risk assessments to identify risks and plans for mitigation.

Management

• Support and advise branch managers, country managers and CEO’s and other senior staff of partner organisations) in liaison with the CEO, ensuring that they are well supported and provide direction, guidance and regular appraisal.
• Line manage and advise staff in new project countries during the pilot phase of the project.
• Participate in the recruitment of senior local staff in liaison with the CEO and branch managers.
• Maintain oversight of local programmes /projects and ensure that they are carried out in line with the terms of the Memorandum of Understanding, the policies laid down by the Trustees and conforming to the legal structures of the particular country.
• Ensure that outcomes of projects funded by Hospices of Hope are in line with agreed budgets, aims and objectives.
• Ensure that outcomes of projects funded by grants are in line with expectation of grantors and take reasonable action to sort out problems or agree any changes necessary.
• Manage the grant reporting process and ensure that Country Managers fully record statistics and financial elements of the grant, including the evidence of all expenditure.
• Ensure that financial controls are in place including a robust financial management process and an annual audit.
• Report any variations or problems to the CEO.

Fund Raising and Resourcing

• Help to grow Hospices of Hope’s income through the provision of high-quality research and information to assist with bid writing to public and private sector funders including trusts and corporate donors.
• Produce briefings on prospects and research connections to prospective funders in liaison with the CEO, Development Director and Fund-Raising Manager
• Ensure all funding is in accordance with the operational delivery plan of Hospices of Hope and its agreed programmes.
• Support the Country managers in their efforts to secure local funding and provide advice and guidance where appropriate.
• Provide reports for all donor organisations as required in the agreed time frame.
• Ensure funders are appropriately recognised.

Financial

• Participate in the development of detailed proposals and budgets.
• Ensure that budgets are adhered to by country partner managers.
• Report any variances to the CEO.
• Provide financial reports as requested.

Administrative

• Draw up and update memorandums of understanding for country partners and approve them with CEO and Board of Trustees.
• Provide narrative and budget reports to the CEO and Trustees as required.

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances.

Limits of Authority
To operate within the ethos and aims of Hospices of Hope, adhering to budget parameters and the Hospices of Hope’s confidentiality agreement.

Who you are
The ideal candidate will be an enthusiastic self-starter with a strong understanding of the challenges faced by terminally ill patients and children with life-limiting illnesses in this region. You will have strong planning and organisational skills and have the ability to deliver results under challenging circumstances. You should have the ability to work effectively with people at government level, from different cultures, private and voluntary sectors and with evidence of ability to influence and secure sustainable results. You should have the ability to create project plans and budgets and interpret other financial information. You should be familiar with researching and writing funding proposals. You should be willing to travel and work outside of normal office hours and work towards securing financial support to meet agreed deadlines. You should lead by example and help bring about positive change.

How to Apply

To apply, please send a detailed covering letter (no more than one page) and CV to Anna Perolls, CEO anna@hospicesofhope.co.uk. The covering letter should clearly outline the following:

• How you are suitable for the role using the person specification and responsibilities highlighted in the job description
• Your motivation to work for the charity and to support the development of palliative care for terminally ill children and adults in South and East Europe
• Your salary expectation and notice period

Applications that do not follow this guidance will not be progressed.

Please submit your CV and covering letter at your earliest convenience if you are suitable for the position.

Closing date for applications is 31st March 2025. However, the Charity reserves the right to appoint before the closing date so early application is strongly encouraged.

Job title: Social Media Executive

Location: Hybrid / Office based at 11 High Street, Otford, Kent, TN14 5PG*

Hours: 37.5 Full Time Salary: £27,000 circa FTE (depending on experience) Responsible to: Fundraising & Communications Manager
*This role requires you to work from our Head Office at least two days a week to collaborate with your team and line manager. The remainder of your time will be spent working remotely from our retail shops. Your hours will be flexible to accommodate ad hoc events and varying shop opening hours as needed.

Job Summary: We are delighted to be recruiting a new role for Hospices of Hope charity and retail teams. We are seeking a Social Media Executive to play a key part in increasing brand awareness, engagement, and online revenue through creative and impactful social media strategies. If you have a passion for storytelling, digital marketing, and making a difference, we’d love to hear from you.

Organisation
Hospices of Hope has led the way in developing hospice care for terminally ill children and adults in South and East Europe over the past 33 years. We have helped to fund care for more than 70,000 of the most disadvantaged people in Europe.

Despite some progress in the reform of the healthcare systems in this region, many patients continue to be left without specialist care at the end of life. Hospices of Hope seeks to ensure that all patients cared for by our hospice partners are given the best possible pain relief and holistic support for each day that they have left. In addition, our partners have provided more than 25,000 training sessions in hospice care for thousands of healthcare professionals from more than 20 countries in the region. Your impact will mean a better future for seriously ill children and adults in South & East Europe.

Key Responsibilities:

Develop & Execute Strategy:

• Work with the Fundraising & Communications Manager to implement a social media plan aligned with Hospices of Hope’s charity and retail marketing goals to drive audience growth, engagement, and fundraising.
• Content Creation: Plan, design, and publish engaging content (images, videos, and written content) across various platforms (Facebook, Instagram, LinkedIn) aligning with the charity’s message and ethos.
• Community Engagement: Monitor, respond, and interact with followers professionally and enthusiastically, building an active and supportive online community.
• Fundraising & Awareness Campaigns: Support social media-driven fundraising initiatives, donation campaigns, fundraising events, and retail promotions.
• Analytics & Performance Tracking: Use tools like Meta Business Suite and Google Analytics to track performance, optimise content, and provide insights on ROI.
• Trend Monitoring & Innovation: Stay updated on social media trends, test new formats, and generate fresh content ideas to enhance engagement.
• Advertising & Budget Management: Oversee paid social media advertising campaigns to maximise impact and achieve key objectives.

Person Specification: We are looking for an enthusiastic and creative digital communicator with a passion for social impact who is flexible, keen to learn and to get involved in all areas of the charity.

Skills & Experience:

• Proven experience as a Social Media Coordinator or in a similar digital marketing role.
• Strong copywriting and storytelling skills, with the ability to create compelling content.
• Hands-on experience with content management tools (e.g., Canva, Adobe Creative Suite, or similar).
• Knowledge of SEO, keyword research, and analytics tools (Google Analytics, Meta Business Suite, etc.).
• Video creation and basic editing skills (experience with tools like CapCut, Adobe Premiere Pro, or similar is a plus).
• Experience managing social media advertising (Facebook Ads, Instagram Ads, etc.)

Personal Attributes:

• Highly creative with an eye for engaging social media content.
• Proactive and able to take initiative in a fast-paced environment.
• A team player who can collaborate effectively with colleagues across different teams.
• Passionate about working for a charity and making a real impact.
• Optimistic, adaptable, and solution-focused, with a “can-do” attitude.
• Organised with diary management and advanced planning
• An effective communicator both with colleagues and supporters
• Committed to the values and mission of Hospices of Hope.

How to Apply

To apply, please send a detailed covering letter (no more than one page) and CV to Jessica Bayford, Fundraising and Communications Manager – jess@hospicesofhope.co.uk. The covering letter should clearly outline the following:

• How you are suitable for the role using the person specification and responsibilities highlighted in the job description
• Your motivation to work for the charity and to support the development of palliative care for terminally ill children and adults in South & East Europe
• Your salary expectation and notice period

Applications that do not follow this guidance will not be progressed.

Please submit your CV and covering letter at your earliest convenience if you are suitable for the position. The closing date for applications is Friday 11th April.