Work Opportunities in the UK

Job Title: Regional Development & Quality Manager

Work Location: Remote*

*Occasional visits to Hospices of Hope’s Head Office (Otford, Kent, England) to keep in touch with the team and for any necessary trainings, etc. Visits would need to be made to our country partners depending on the need (at least once per year to each partner) and we currently work in Romania (2 partners), Moldova (1 branch and 4 partners), Albania (1 partner), Greece (2 partners), Serbia (1 partner) and Ukraine (1 partner).

Contract: Permanent (6-month probation period)

Hospices of Hope is seeking to build on its 33 years of experience in developing palliative care in South and East Europe by sharing its expertise with governments, agencies and NGO’s in our target region in order to grow existing partnerships and establish new partnerships. The goal is to create better access to specialist palliative care services for children and adults affected by terminal and life-limiting illnesses and increase specialist education for health care professionals.

The role is crucial to the scoping, resourcing and development of Hospices of Hope’s mission and projects in the region. The specific purpose of the role is to deliver government, local authority and partner engagement, identify and secure financial and human resources, deliver project plans and budgets, support CEO’s and other senior staff of partner organisations and line manage Hospices of Hope country managers.

Job summary
To manage and resource the development of palliative care in our target region (South and East Europe) as directed and agreed by the CEO and Trustees of Hospices of Hope.

To ensure the delivery of the highest possible quality care to patients with a terminal and life-limiting illnesses by Hospices of Hope partner organisations, by reviewing the standards of care provided to ensure these comply with all relevant medical standards and the requirements of Hospice of Hope as set out in the memorandum of understanding and identifying gaps in training and services.

About the team
Reporting to the Chief Executive Officer (CEO), you will work closely with the Development Team, the Board of Trustees and Hospices of Hope’s Network Partners.

Hours
Full time (part-time will be considered minimum of 3 days). Usually worked Monday to Friday (flexible hours). This position involves some evening and weekends due to travel requirements, meetings and events for which TOIL (time off in lieu) may be claimed.

Salary
Competitive – to be discussed with successful applicants.

Responsibilities and requirements

Development

• Identify opportunities to resource and develop palliative care in South and East Europe in Hospices of Hope’s target countries (Romania, Republic of Moldova, Serbia, Albania, Greece and Ukraine and potentially Kosovo, Bosnia, North Macedonia, Montenegro, Croatia, Slovenia and Bulgaria) as agreed and directed by the CEO and Trustees
• Liaise with governments and other relevant agencies to evaluate the needs in the particular country and gauge their interest in engaging and cooperating with Hospices of Hope.
• Advise governments and other agencies on legislation, funding mechanisms and service models.
• Work with country managers to find the best possible ways of developing palliative care services and education in their respective country.

Quality Control

• Work as part of the Hospices of Hope team to review the standards of care provided to patients with a terminal illness or life-limiting illness by all partner organisations.
• Accompany staff from partner organisations when visiting patients at variety of locations and assess standard of care provided.
• Record details of visits and write report to identify both where standards of care are as required and where development of practices is needed to achieve required standards and to ensure symptom control and End of Life Care is delivered, documented and reviewed to the highest standard.
• Submit reports to the CEO and Development Team within 5 working days of visits taking place.
• Work with partner organisation teams at their prime location to review working practices and identify where these need to be developed to deliver the required standards and write report to summaries findings.
• Develop action plan proposing how to address any shortfalls in standards for approval by CEO and Development Team.
• Work with partner organisation teams to detail training requirements and identify where there are gaps in knowledge, skills and experience.
• Propose interventions to address training needs.
• Carry out risk assessments to identify risks and plans for mitigation.

Management

• Support and advise branch managers, country managers and CEO’s and other senior staff of partner organisations) in liaison with the CEO, ensuring that they are well supported and provide direction, guidance and regular appraisal.
• Line manage and advise staff in new project countries during the pilot phase of the project.
• Participate in the recruitment of senior local staff in liaison with the CEO and branch managers.
• Maintain oversight of local programmes /projects and ensure that they are carried out in line with the terms of the Memorandum of Understanding, the policies laid down by the Trustees and conforming to the legal structures of the particular country.
• Ensure that outcomes of projects funded by Hospices of Hope are in line with agreed budgets, aims and objectives.
• Ensure that outcomes of projects funded by grants are in line with expectation of grantors and take reasonable action to sort out problems or agree any changes necessary.
• Manage the grant reporting process and ensure that Country Managers fully record statistics and financial elements of the grant, including the evidence of all expenditure.
• Ensure that financial controls are in place including a robust financial management process and an annual audit.
• Report any variations or problems to the CEO.

Fund Raising and Resourcing

• Help to grow Hospices of Hope’s income through the provision of high-quality research and information to assist with bid writing to public and private sector funders including trusts and corporate donors.
• Produce briefings on prospects and research connections to prospective funders in liaison with the CEO, Development Director and Fund-Raising Manager
• Ensure all funding is in accordance with the operational delivery plan of Hospices of Hope and its agreed programmes.
• Support the Country managers in their efforts to secure local funding and provide advice and guidance where appropriate.
• Provide reports for all donor organisations as required in the agreed time frame.
• Ensure funders are appropriately recognised.

Financial

• Participate in the development of detailed proposals and budgets.
• Ensure that budgets are adhered to by country partner managers.
• Report any variances to the CEO.
• Provide financial reports as requested.

Administrative

• Draw up and update memorandums of understanding for country partners and approve them with CEO and Board of Trustees.
• Provide narrative and budget reports to the CEO and Trustees as required.

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances.

Limits of Authority
To operate within the ethos and aims of Hospices of Hope, adhering to budget parameters and the Hospices of Hope’s confidentiality agreement.

Who you are
The ideal candidate will be an enthusiastic self-starter with a strong understanding of the challenges faced by terminally ill patients and children with life-limiting illnesses in this region. You will have strong planning and organisational skills and have the ability to deliver results under challenging circumstances. You should have the ability to work effectively with people at government level, from different cultures, private and voluntary sectors and with evidence of ability to influence and secure sustainable results. You should have the ability to create project plans and budgets and interpret other financial information. You should be familiar with researching and writing funding proposals. You should be willing to travel and work outside of normal office hours and work towards securing financial support to meet agreed deadlines. You should lead by example and help bring about positive change.

How to Apply

To apply, please send a detailed covering letter (no more than one page) and CV to Anna Perolls, CEO anna@hospicesofhope.co.uk. The covering letter should clearly outline the following:

• How you are suitable for the role using the person specification and responsibilities highlighted in the job description
• Your motivation to work for the charity and to support the development of palliative care for terminally ill children and adults in South and East Europe
• Your salary expectation and notice period

Applications that do not follow this guidance will not be progressed.

Please submit your CV and covering letter at your earliest convenience if you are suitable for the position.

Closing date for applications is 30th May 2025. However, the Charity reserves the right to appoint before the closing date so early application is strongly encouraged.

Job Title: Regional Fundraising Executive Oxfordshire

Work Location: Remote*

*Occasional visits to Hospices of Hope’s Head Office (Otford, Kent, England) to keep in touch with the team and for any necessary trainings, etc.

Job summary:

This is a new remote regional fundraiser role focusing on the Oxfordshire area working as part of a dynamic and driven supporter-focused Fundraising Team. This pivotal role is dedicated to a new growing area of fundraising for the charity. We have recently opened a charity shop in Headington, the first of three that we plan to have in Oxfordshire.

You’ll be leading on implementing our fundraising strategy, driving new business delivery to grow our support in Oxfordshire. It’s an exciting role stewarding our high-value supporters across the county, working with them and our local volunteers to inspire new support for Hospices of Hope, building an effective network of long-term relationships across the community from individuals to local businesses, to organisations and schools.

About the team:

The fundraising team at Hospices of Hope is a public-facing team raising over £1.2m every year, working with hundreds of supporters who raise money in aid of the Charity through a varied range of activities.

The post hold will join an experience Fundraising team at Hospices of Hope, a leading European hospice charity with an ambitious growth strategy.

About the Charity

Hospices of Hope, has led the way in developing hospice care for terminally ill children and adults in South and East Europe over the past 34 years. Our services have already reached more than 80,000 of the most disadvantaged people in Europe and despite some progress in the reform of the healthcare systems, many patients continue to be left without proper care at the end of life. Hospices of Hope seeks to ensure that all our patients are given the best possible pain relief and holistic support for each day that they have left. In addition, we have provided more than 25,000 training sessions in hospice care for thousands of healthcare professionals from more than 19 countries in the region’. A better future for seriously ill children and adults starts with you.

Hours

22.5 hours per week – due to the nature of work the 22.5 hours weekly maybe required to be worked outside of 3 full working days e.g. 22.5 hours across Sunday to Saturday should there be events/meetings to attend etc.

Salary Competitive – to be discussed with successful applicants.

Responsibilities and requirements

· Proactively recruit supporters, volunteers and community organisations to create opportunities for fundraising within your region. Lead and inspire these networks in order to generate long term income and awareness for the charity

· Enable and empower supporters in their communities to maximise their fundraising passion to develop successful long term fundraising events and activities

· To monitor and report on income and expenditure and other KPI’s including volunteer recruitment, registrations etc.

· To work with the Fundraising Manager to manage the effective delivery of the regional fundraising strategy in an assigned geographical region

· To ensure the effective delivery of our supporter journey and to ensure we are going above and beyond for our supporters

· To be recognised within your area and develop relationships wherever you go

· Where appropriate, manage volunteers: recruiting, training and assigning daily tasks

· To advise third party fundraisers on all aspects of their fundraising including advice on organisation, marketing, charity law and fundraising guidelines for their events/fundraising activities. Supporting on-going fundraising, managing donor communication, ensuring donors are stewarded and thanked within service level agreements.

· To draft and submit tender proposals ensuring deadlines are met

· To devise, plan and deliver fundraising events in the region

· To help form and support a region fundraising committee

· Represent the Fundraising team as required; including attending events when appropriate. This will involve some out of hours work.

· To work with other teams in the Fundraising department across the charity to provide opportunities for our supporters to engage with the charity

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances.

Line management responsibility:

This role has no formal line management but will be expected to support the recruitment and mentor and manage local and event day volunteers.

Budgetary responsibility:

Provide monthly commentary on income and expenditure for accounts and other areas as required.

Limits of Authority:

To operate within the ethos and aims of Hospices of Hope, adhering to budget parameters and the Hospices of Hope’s confidentiality agreement.

Who you are:

You will demonstrate the following essential criteria for this role:

This exciting role would suit a positive, highly driven, self-motivated communicator who prides themselves on spotting and converting new opportunities with all types of community audiences. A track record of donor development, building strong relationships and new business experience (including achieving and exceeding targets) is key to focusing time and energy where it counts.

Specifically, you will have:

· Significant relevant fundraising experience (or sales-focused/target-driven role working with community audiences)

· Proven ability in driving new business opportunities (from prospecting to long-term support)

· Excellent relationship-manager and networker

· A passion for working towards ambitious targets and raising the local profile of Hospices of Hope

· A strategic approach to capitalise on opportunities and prioritise best ways to add value

· Keen ability to take ownership of your objectives and be a self-starter

· The ability to travel around the Oxfordshire region daily with a full, clean UK drivers’ licence and access to a car for frequent local/regional travel, as well as effective broadband internet access for homeworking

The ideal candidate will also have:

· Experience of home-based working with a regional/local community focus

· Database experience, analysing information and reporting on KPIs

· Knowledge of IOF guidelines ensuring all fundraising activities are compliant

· Previous experience of working with and getting the best from volunteers/local contact

Essential Requirements

• Proven significant experience working in a fundraising environment (or any sales-focused/target-driven environment)
• Proven experience of generating new business, from prospect identification to securing & retaining new support
• Project/Account Management experience (building long-term relationships)
• Creative, professional approach with the strategic ability to react quickly to capitalise on opportunities and adapt to different audiences
• Confident ability to work independently and remotely, plan and prioritise time effectively for best results & evaluate working practises for areas of improvement.
• Demonstrable collaborative way of working to share insights & add value to team, and increase effectiveness of regional fundraising strategy
• Full, clean, UK driving license with access to own car & willingness to travel around the Oxfordshire region regularly (as well as occasionally into central London), whilst working effectively from home.
• Budget management experience
• Skilled influencer with outstanding stakeholder management
• Excellent IT skills – Microsoft Office
• Experience of working with the general public in a customer facing role
• Excellent written and oral presentation skills & excellent communicator at all levels
• Good knowledge of using databases (Harlequin or other Fundraising CRM database desirable)

Desirable Requirements

• A-levels or equivalent
• Experience and knowledge of the charity sector
• Involvement in, or experience of community-based fundraising (and ideally knowledge of the Oxfordshire region)
• Good knowledge of Charity legislation and the Charities Act
• Previous experience of working with volunteers

How to Apply

To apply, please send a detailed covering letter (no more than one page) and CV to Jess Bayford, Fundraising and Communications Manager – jess@hospicesofhope.co.uk. The covering letter should clearly outline the following:

· How you are suitable for the role using the person specification and responsibilities highlighted in the job description

· Your motivation to work for the charity and to support the development of palliative care for terminally ill children and adults in South East Europe

· Your salary expectation and notice period

Applications that do not follow this guidance will not be progressed.

Please submit your CV and covering letter at your earliest convenience if you are suitable for the position.

Closing date for applications is 30th May 2025. However, the Charity reserves the right to appoint before the closing date so early application is strongly encouraged

Salary: (Volunteer)

Hospices of Hope is the only UK charity dedicated to supporting the development of palliative and end-of-life care across South and East Europe.

We believe that everyone deserves to live and die with dignity and without pain, no matter where they live.

We have a fantastic opportunity for business professionals to join Hospices of Hope at the Board level to influence our strategic direction and support our developments. We are seeking individuals who have experience and expertise in the following sectors Health Care, Marketing & Income Generation, AI, IT, Property, Legal, Retail and Digital.

As a Trustee, you will be responsible for the governance and strategy of Hospices of Hope, its financial health and the probity of its activities under Hospices of Hope’s Articles of Association.

Whether you are an experienced Trustee or want to take your first step at Board level, we would be delighted to hear from you.

Join us to make a real difference in supporting and developing palliative and end of life care in South and East Europe.

This post is subject to an Enhanced DBS clearance.

How to apply:

Please download our Information Pack below, and submit a CV and a short cover letter to Mr. Denis Keefe, Chair of the Board c/o ea@hospicesofhope.co.uk.

If you would like an informal chat with our Chair of the Board, please send an email to ea@hospicesofhope.co.uk to arrange an appointment.

This role will be advertised over a rolling period, with no application deadline. Suitable candidates will be considered upon receipt of the application.