Privacy Policy

Hospices of Hope is a UK-registered charity supporting hospice partners in South and East Europe. Find out more about us HERE

We are the “data controller” for the personal information we collect and use. This means we decide how and why your data is processed.

We collect data when you:
– Donate to us (online, by post, phone, or in person)
– Sign up for events or campaigns
– Subscribe to our updates
– Volunteer with us
– Interact with our website or social media
– Support us via third-party fundraising platforms

We may also receive limited information from trusted partners such as fundraising platforms or payment processors.

We use your personal data to:
– Process donations and Gift Aid claims
– Provide receipts and acknowledgements
– Keep accurate financial and administrative records
– Send updates about our work (where permitted)
– Manage events, volunteering, and supporter activities
– Improve our fundraising and communications
– Comply with legal and regulatory obligations
– We will never sell your data or use it for unrelated commercial purposes.

If you would like to receive such communications but have not opted in please contact us on 01959 525110 or office@hospicesofhope.co.uk

We process your personal data under the following legal bases:
Consent – for sending marketing communications (email, phone, SMS where applicable)
Legitimate interests – for supporter administration, fundraising, and improving our services
Legal obligation – for accounting, Gift Aid, and regulatory compliance
Vital interests – only in rare safeguarding or emergency situations
Where we rely on legitimate interests, we ensure your rights and interests are protected.

We are committed to respectful and responsible communication.
We will only send marketing communications where:
– You have given us your consent, or you have previously supported us and we are permitted to contact you under applicable law, and you have been given a clear opportunity to opt out.

You can update your preferences or unsubscribe at any time by:
– Clicking “unsubscribe” in emails
– Contacting us directly

We will always make opting out simple and immediate.

We do not sell or share your personal data for marketing purposes.
We may share data with trusted service providers who help us operate, such as:
– Payment processors
– Email and CRM systems including Mailchimp (Intuit Inc.)
– Event management platforms
– IT and cloud storage providers
– Professional advisers (e.g. auditors)
– Regulators (e.g. HMRC for Gift Aid)
All third parties are required to process your data securely and only on our instructions.

As a charity working internationally, some of our operations and systems may involve processing data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:
– UK adequacy regulations
– Standard contractual clauses (where required)
– Secure and approved service providers

We only keep your data for as long as necessary:
– Donation and financial records: up to 7 years (legal requirement)
– Gift Aid records: up to 7 years (HMRC requirement)
– Marketing preferences: until you update or withdraw consent
– General supporter records: reviewed periodically and deleted when no longer needed

You have rights over your personal data, including the right to:
– Access the data we hold about you
– Correct inaccurate or incomplete data
– Request deletion of your data (in certain circumstances)
– Object to or restrict processing
– Withdraw consent at any time
– Request a copy of your data in a portable format
– To exercise any of these rights, contact us using the details below.

We take data protection seriously and use appropriate technical and organisational measures to protect your information, including:
– Restricted access to personal data
– Secure IT systems and password protection
– Encryption where appropriate
– Staff training on data protection

Our website uses cookies to:
– Ensure essential website functionality
– Understand how visitors use our site
– Improve our content and user experience
Where required, we will ask for your consent before using non-essential cookies. For more information, please see our Cookie Policy.

If you have any questions about this privacy notice or your data, please contact:

Hospices of Hope
Email: office@hospiceshope.co.uk
Phone: 01959 525110
Address: 11 High Street, Otford, Kent, TN14 5PG